Frequently Asked Questions

Here you can find commonly asked support questions about Webplanner. Please also check out Webplanner Knowledgebase for our extensive collection of support articles.

Basic FAQ

What are the limitations of the free Webplanner trial?
Free trials are limited to two-weeks. Trial is full-featured with four exceptions: trial users cannot upload files, are limited to a maximum of one project (Basic users get one project, Pro & Premium users have unlimited projects); limited to three collaborators; and do not get tech support

Common bugs

Silverlight isn’t working

Is your browser up-to-date?

If not, update it. Keep in mind that Webplanner runs best in Firefox and Explorer.

If that doesn't work, try following these steps:

  1. Empty your computer's trash.
  2. If you haven't restarted your computer, do so.
  3. Once your computer has restarted, open your browser again, and verify the version and status of Silverlight by selecting (in Firefox, it's Tools > Add-ons > Plugins).
  4. Make sure Javascript is enabled (in Firefox, it's Preferences > Content).

Try uninstalling and reinstalling Silverlight:

Common questions

How can I backup my work?

Right-click on a project name on the Dashboard and select Copy Project. This creates a duplicate. Unfortunately, task assignments will not copy over.

To create a backup with assignments intact, there is a roundabout solution. On the Reports page, export the project as a prx (Project KickStart) file. These files will save assignments and can be imported back into Webplanner at any time. Good to let the user know that this works even if they don’t have Project KickStart.


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